CUSTOMER SATISFACTION SURVEY
Please complete this survey by indicating your rating for the questions below. The information you provide in this survey will be held in strict confidence.
ABOUT OUR PRODUCT
Please specify the system that you are using
(E.g: TradeNet, PAT, EFS, Litigation, Legal Workbench, Intereq, STARS, etc):
1. System Availability
Is the system always available for you?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
2. System Usability
Do you find the system user-friendly?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
3. System Reliability
How satisfied are you with the way the system handles your documents?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
4. Information Accuracy
Is the information available accurate and up to date?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
5. Overall System Performance
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
ABOUT OUR CUSTOMER SUPPORT
Service standard of our Call Centre (or any other departments, please specify
)
6. Ease of contacting the right person
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
7. Staff friendliness
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
8. Staff ability in handling your requests or resolving your problems
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
9. Did our staff return your calls promptly?
All the time
Most of the time
Some time
Never
10. How would you rate your overall service experienced?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
ABOUT YOUR USAGE
11. How long have you been using the system?
< 1 year
1 - 3 years
3 - 5 years
> 5 years
12. How often do you use the system?
Daily
At least once a week
At least once a month
Less than once a month
13. How often do you contact us for assistance?
Daily
At least once a week
At least once a month
Less than once a month
OVERALL ASSESSMENT
14. How would you rate your overall satisfaction with CrimsonLogic?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
15. Other comments or suggestions.
Name of Respondent:
Designation:
Company:
Tel:
Address:
Fax:
Thank You